The Philippines currently holds high regard in the outsourcing space, long heralded as one of the most preferred destinations for call center outsourcing services. Offshoring in the Philippines continous to be promising despite the strengthening currency against the dollar. The country has once again been named as the offshoring destination of the year against fellow finalist, Egypt, Ukraine and Sri Lanka by the National Outsourcing Association. The 2010 NOA Awards which were announced on the marks the third time that the country has been presented with the offshoring destination of the year award alongside awards for outsourcing service provider of the year which was awarded to HCL Technologies and outsourcing contact center provider of the year which was awarded to the listening company. This is the second consecutive year that the country has won this award.
The Philippines has enjoyed tremendous growth from the outsourcing industry, although still 2nd in the offshore outsourcing space against India. The country generated 7.2 billion dollars in export revenues from the industry. The country remains the second largest outsourcing provider with a workforce workforce of almost 450,000 people a number that is only expected to grow by almost as much as 50 percent to 650,000. The International Labor Organization Philippines director, Lawrence Jeff Johnson that the Philippines currently has 747,947 customer relationship management call center agent position available.
Some qualms over the country’s strengthening peso an issue that has also been raised in fellow outsourcing destination India. Base to the Business Process Association of the Philippines, President Oscar Sanez. When the peso is very strong it is good for the business. A big part of the economy will be seriously affected by a strong currency. The Business Process Outsourcing firms are all worried, the fear for the Philippines outsourcing community among small companies such as call centers in the Philippines, it is also expressed confidence that the business process outsourcing industry will hit its $9.4 billion revenue target. They are still very much in the game and very much attractive despite the peso. The business process outsourcing subsidiary of the Philippines Long DIstance Telephone company. Several companies have already vouched for their confidence in the country.
The other companies including outsourcing firm Aegis PeopleSupport announced that they are hiring 1,200 more workers in the country, Accenture announced an expansion by as much as 2,000 new employees as part of the company’s plans to hit its growth goal of 7-10 percent and Canada based outsourcers, Telus announced that they are planning on opening two new facilities in the country to add to the companys existing three sites with the fourth slated to open by next yers.
REFERENCE:
http://www.blog.infinit-o.com/philippines-continues-live-offshoring-destination-year-title/
