Some sectors are also gaining momentum, while outsourcing experts agree business process outsourcing and knowledge process outsourcing will be at the forefront of outsourcing growth. The companies from different industries are starting to take advantage of outsourcing services including the back office solutions including supply chain and finance and accounting outsourcing. One sector that is currently thriving is the telecommunications outsourcing sector which is estimated to end the year with an 8 percent growth in outsourcing as compared to 2009. The Infonetics research in a report released telecommunication services providers have been increasingly adopting outsourcing as a way to cut costs and to remain competitive. Fierce competition among the telecom service providers around the world is driving them to increase operating expenses and that in turn is forcing service providers to outsource more their network tasks.
One of the biggest deals to come through in the telecommunications outsourcing sector is the $80 million outsourcing deals that was awarded to IBM. The ten year contract is for the management of Bharti Airtels’ technology operations in Bangladesh. This includes its information Technology and data center operation. The second deal between the two companies is the first being another 10 year agreement for the management of technology operations in Africa.
Africa presents an advantageous market to telecommunications providers as estimates by the demand for telecommunications that is particularly mobile phones to be a growing at an average of 25 percent. The contract is slated for two years and worth 30 million euros. It will strive to improve and modernize Ethio Telecom’s overall business aspect by implementing a new organizational structure. The another major outsourcing players to sign an outsourcing deal with a telecommunications provider is Wipro, who received a three year outsourcing contract from Vodafone Essar to support the company’s fixed line services to the business customers. The wipro will be providing vodafone with the services including network design as well as building an enterprise network operation center. To bring an innovative approach to servicing the enterprise telecom market and also enhance business revenues. With the bid to remain competitive in the market driving telecommunications outsourcing to expand outwards towards other outsourcing verticals as telecommunications companies focus even more on core activities to bring down costs from non core activities.
REFERENCE:
http://www.blog.infinit-o.com/telecommunications-outsourcing-rise/
