The entry of 2011, the contact center outsourcing continues on its path of the growth. Considering that the Philippines currently ranks first in terms of the revenues in the call center outsourcing space according to forecasts by the Everest Group, the country has proven that it is well on its way in further improving its lot in the industry with the numerous companies betting on the country for expansion opportunities this 2011. The companies Automatic Data Processing Convergys Aegis PeopleSupport and Accenture have all either expanded or have announced plans of expansions of their operations in the Philippines. The ADP opened its first operation facility in the Philippines, an expansion that according to company CIO Michael Capone was conceptualized back in 2009. The company’s first week of operations as a human resources solutions provider the company reported an employee base of 115 people with 300 prospective employees yet to hire.
Cincinnati based Convergys announced that aside from the company hitting its employee target of 23,000 int he country, the company also announced that since the company opened its newest call center facility in Muntinlupa City they will be adding 2,400 more employees with the newest center accommodating 1,200 people from the region. The decision to open the new facility and to expand their Philippine base due to significant and continuing client demand for the very high quality customer service. The outsourcing firm Aegis PeopleSupport on the other hand also announced expansion plans with the company seeking to shift company facilities from rented to company owned buildings within the country. The transfer will be undergone throughout 2011, alongside employee expansions of up to 1,200 people. The company president stated that the strategy is shifting from leasing to owning. It is privately owned the mindset is different and more entrepreneurial. The company is still currently looking for the other sites in Makati City to open a new facility there as well.
Consulting and outsourcing company accenture also announced expansion plans with the company announcing that it will be increasing employee headcount in the country by as much 25,000 by August 2011. The company currently boasts of a 20,000 strong workforce with numerous facilities in Metro Manila and Cebu City with newly opened offices in Taguig City and Quezon City. With the numerous companies planning expansions within the country, estimated by the country’s Department of the labor and employment see that the country will enjoy at least 84,000 new jobs in the business process outsourcing field.
REFERENCE:
http://www.blog.infinit-o.com/contact-center-outsourcing-companies-bet-philippines-2011/
