In an office in Amherst, Nova Scotia, the news that Teletech has recently reduced its manpower, it seems that the business process outsourcing industry is still booming with expansion plans. The global industry expansion is already moving forward and the key industry players have also been taking advantage of the global economy’s recovery. The Genpact is a provider of business process and technology management released a statement that they are now expanding in Wilke Barre, Pennsylvania. When they invest their resourced wisely, they attract private dollars that might otherwise go elsewhere. The company is putting up at least one other dollar. They are securing more than 450 jobs and a stronger economy. The Pennsylvania Governor is talking about making sound investments with the company’s resources as the main reason as to how Genpact was able to push through with the expansion.
The expansion by Genpact may be a lot smaller than the expansion being planned by Tata Consulting services, the largest software firm in India, but it still adds value to the industry growth. Tata Consultancy Services is targeting to add 20,000 employees to their growing company before the fiscal year of 2010-2011 ends. The company planned on hiring 30,000 for the whole fiscal year but they were already hitting their target just before the first quarter 2010-2011 ended. It is not only TCS who is mass hiring but Infosys as well. This could be a very well connected to the fact that global players minimized hiring efforts because of the economic decline.
In determining a company’s expansion a massive increase in manpower is not the only criterion. There are also the umber of services offered and the acquisition of a new company to take into consideration. A company under Xerox can attest to these two criteria since despite having numerous services including customer care have added another services to their list as well as acquired a new company. ACS which is considered to be the largest provider of transportation technology services in the world, it has expanded their services after acquiring United Kingdom’s leading provider of computer software.
A Filipino owned business process outsourcing firm in the Philippines, under the Philippine Long Distance Telephone company, SPi Global announced that it is planning an expansion of its healthcare department. The services to be added will now go beyond medical transcription because medical companies are now looking to outsource billing security and medical claims handling.
REFERENCE:
http://www.blog.infinit-o.com/outsourcing-companies-proceed-expansion-plans/
