In the company processes, the growth of the Information Technology outsourcing industry is a part of the effect of the Information Technology commanding a big share. In the wake of the advancing technologies and processes becoming more streamlined with the focus on the energy and cost efficiency. The face of Information Technology solutions is already changing. The Information Technology outsourcing companies provided services including the programming and development. The increasing popularity of cloud computing the Information Technology outsourcing industry is feeling the pinch as more companies turn to the cloud rather than develop or purchase software, computation, data access or the storage.
By the companies such as Accenture and IBM, the Information Technology outsourcing industry is dominated with most of the smaller Information Technology solutions providers. The recent news in the Information Technology industry suggests that the cloud computing which is gaining more attention is the leading to a decline in the demand for the Information Technology personnel. The news which may not node well for the smaller players. The Hackett Group is a US based research and consulting firm. It conducted a study which showed that the outsourcing industry has seen growth in companies seeking cloud computing services.
The cloud computing services is gaining popularity that can be contributed to its benefits, which is mostly address the issue of cost. It is common a common issue for the companies who are looking to outsource. In using cloud computing, there are minimal costs in availing of the service, the administrative costs are also lessened since the company is no longer needs to hire developers, administrators and the other Information Technology personnel to monitor and maintain the software. Most of the companies such as big players are taking advantage of the benefits of the cloud computing as they see an increase in clients seeking cloud computing services. The number of deals related to the cloud computing have gone through. The accenture and Netapp signed an extensions of their partnership that covers two areas of the information technology. One of the two agreements covers the development and the implementation of a set of the processes including the data center and the application optimization and cloud computing.
The other agreement is aimed at the expansion of NetApp’s services with the assistance of the Accenture’s consulting and integration services. The Accenture’s Global Alliance Channel Lead Rockwell Bonecutter mentioned that there can be a shift in trends especially now that it seems plausible for the Information Technology industry to emerge as a major business driver. The addition to the Information Technology industry is being a business driver. The Accenture is also claims that the industry is also to undergo some of the changes especially that the data management systems and cloud computing has a lot to contribute to the evolution of the enterprise.
REFERENCE:
http://www.blog.infinit-o.com/initial-processes-how-contact-center-ensures-quality-service-part-2/
