While reducing overhead costs, when companies began adopting home models. The goals was to reduce costs within the company by encouraging flexible work and times. While the adoption of home based work has been minimal as compared to outsourcing work, it has been gaining renewed attention among companies, this is not only among private companies, but also outsourcing companies looking to become even more competitive especially in the already highly competitive call center services outsourcing market. Sital is one company who is currently adopting a home based call center outsourcing model and it is currently making efforts to ensure more competitive solutions. The company released the results of its implementation of inContact’s eLearning and eCoaching Solutions wherein they attributed increased agents efficiency as well as enhanced collaboration and reduced training costs on top of the savings reaped from its home based model.
The company attributes its successes to its home based or virtual call center model, one outsourcing company that is a huge proponent of home based work is outsourcing company Alpine Access. The company attributes its success to its home based or virtual call center model. The company attributes its successes to its home based or virtual call center model. The company announced that its revenues for the third quarter of 2010 grew by 30 percent and it is further cites that this is their 14th consecutive quarter of the year over year growth and the 4th consecutive quarter of the double digit expansion. They found the virtual call center model because they knew there was a better way o deliver quality customer service. There outstanding revenue and customer growth as well as esteemed industry awards, proved that they are on the right track.
From a home based call center model, the another company reporting a good results stemming, its outsourcing services provider, American Support announced that it was named one of the fastest growing private companies in the Triangle Business Journal. There biggest success was able to recruit from across the country and get the best possible talent to support their benefits and save the typical employee with a living wages as well as excellent health benefits and save the typical employee 250 hours of the commute time. They now receive over a thousand applications every time they recruit. The Cinnati based customer relationship management service provider, Convergys Corporation announced that they are looking for home based agents all over the country to fill seasonal home based agent positions. This is to address the higher call volume center face during the holiday season for Harry and Davids.
The other companies that they employ home based call center agents include Xerox subsidiary, ACS, Kelly Services and Teletech. The continued global recovery and the increasing acceptance and adoption of outsourcing as a beneficial business strategy will surely bring forth an increased adoption of the home based model as well. The competition in the global outsourcing market is ver increasing among many industries within the outsourcing staple, the call center outsourcing industry, it is a race to get ahead of competition and adopting a home based model allows companies to offer value at par with the other companies offering on site customer relationship management services at a faction of the cost. The Business Process Outsourcing firm in India becomes bigger.
REFERENCE:
http://www.blog.infinit-o.com/outsourcing-companies-bet-home-based-call-center-agents/
