Before the year of 2010 that comes to the end, the Asian country Philippines has already exceeded its Indian competitors when it comes to the area of contact center outsourcing. India is usually comes to mind when outsourcing is being discussed especially because of the cheap costs that the Indian outsourcing firms offer their clients. This is no longer the case as the Philippines is now regarded as the top destination for the call center outsourcing. The Philippines is now regarded as the top destination for the call center outsourcing. The Indian contact centers indeed offer competitive prices for their voice support solutions, but it seems that the companies who are looking to outsource their customer service have been turning to the Philippines for assistance. The situation clarifies all the misconceptions that cheaper costs the Indian outsourcing firms offer the clients. This is no longer the case as the Philippines is now regarded as the top destination for call center outsourcing.
The Indian contact centers indeed offer the competitive prices for the voice support solutions, but it seems that the companies are looking to outsource the customer service that have been turning to the Philippines for the assistance. Including the situation clarifies all the misconceptions that cheaper costs will attract customers. There are still other factors to the consider before engaging in a partnership with a solutions provider. To the quality of work with the today’s generation of the companies becoming smarter, pricing now only comes second. The recent news suggest that in the Philippines, there is an estimated 350,000 contact center agents who attend to the growing demand for the voice solutions, however it seems that the companies who are looking to outsource their customer service have been turning to the Philippines for assistance. The situation clarifies all the misconceptions that cheaper costs will attract customers. With a solutions provider, there are still other factors to consider before engaging in a partnership.
A support to the claim that contact centers in the Philippines have grown in terms of their headcount, a top executive of the Convergys. A united States based outsourcing solutions provider that has 23,000 agents working for them in 15 sites in the Philippines claimed that their Philippines contact center may soon be bigger than their contact center in the costs in other regions such as India, the Convergys still choose to stick with and continue to expand its operations in the Philippines, Convergys point out that it is the quality service that allows them to attract more clients.
REFERENCE:
http://www.blog.infinit-o.com/philippines-continues-attract-contact-center-providers/
