Continually, the information technology infrastructure outsourcing market were growing. Many issue is being placed on strain costs out and adding value to the IT spend, as some companies immerse the landscape for ways to maintain their competitive edge and focus on their core abilities. The management of IT infrastructure, often off-continent, off-premise and one of the most powerful value drivers in IT outsourcing is the RIM or remote infrastructure management. It can include managing user-facing services like desktop support or network management, it can also involve hardware support and management as activities behind the scenes. Some range of IT functions for remote infrastructure management enclose with E-mail systems, servers, storage platforms, voice networks, user support, data networks, mainframe platforms and laptops or desktops and other related peripherals. Only permitting the provider to handle or analyze a portion of the IT functions, in general, RIM can initiate as a partial service.
Their clients have the chance to test the limited RIM experience, and once they are fulfilled and convinced they can actually take up the remote infrastructure management sourcing model to full service. In full service RIM it include the customers retaining their IT assets but transferring the management of their IT infrastructure to a provider.
RIM is performed at most times with the lights out that’s why it called as the lights out data center environment. There is limited or no on-site personnel staffing the data center, from a different building or even from a different state remote operations staff both manage and analyze the infrastructure. Usually, they use highly leveraged or pooled materials to monitor certain internal or external sites, the remote operation allows the activity to be performed in a different location from the customer or data center.
The IT industry is moving to a remote delivery model where services are instantly delivered by vendors with operations in low-cost areas. Leading with RIM offshoring development are the insurance, financial services and banking industries. They are commonly called as the financial services industry, which are highly reliable and secure, 24/7 available and creates fixed systems to contribute for global RIM providers. These full-service providers can operate a full service tower in related manner or evolve local staff augmentation, they continue to increase their flexible RIM offshore delivery model offerings. India is said to be the leading site for providing RIM services, also a dominant global leader in IT offshoring from being the desired location to host RIM services and being the home country of most leading providers.
Some network operation centers are beginning to support RIM clients, some of these countries are Middle East, Europe, Eastern European countries and Africa. While Hungary and Poland are starting to advance into the RIM marketplace, as they have strong experience in multilingual help desk support. Infosys announced plans to create a network operation center in Monterrey, Mexico, at the same time Argentina also developed as a RIM service alternative.
RIM services is important to lower down the operational costs as the global economic crisis arrived. On the other side, it also provide opportunity for choosing the right service to be delivered from the right region. RIM also faces some risks, the major concern is recognized by senior business and IT executives with regards to offshoring involving language and accents neutralization, internal politics perceptions, security and data privacy, lack of performance metrics and high-level business and industry-specific knowledge. While external issues includes government regulations, cultural alignment and political stability. But these concerns can lessen with a strong provider management and governance process which assures these issues are already dispatched before any service is transitioned to a provider.
REFERENCES:
http://www.globalservicesmedia.com/Experts/Home/Remote-Infrastructure-Management-Comes-of-Age/30/27/11586/GS111125410253
http://www.globalservicesmedia.com/IT-Outsourcing/Infrastructure-Management/Remote-Infrastructure-Management-Comes-of-Age/22/6/11587/GS111125410253
