To a company, while some would argue that the practice of outsourcing of healthcare services including the billing and medical coding services would be detrimental. There are those 2who would lobby for the move, citing successes among other outsourcing sectors such as customer relationship management of other back successes among other outsourcing sectors such as customer relationship management or other back office functions. The other fear that the adoption of healthcare outsourcing would not only be detrimental to the company but the whole industry as well. By the American Society for Quality, 56 percent of respondents to a survey conducted among more than 300 ASQ members and practitioners were substantially dissatisfied with their current provider in the areas of innovation and making process improvements.
An articles from the Wall Street Journal cited how Indian healthcare outsourcing providers will have a hard time convincing US healthcare providers specifically, US hospitals, to outsource. The qualms base to the healthcare providers from worries over efficiency as well as legal concerns. However, while the concerns do exist, outsourcing companies remain optimistics. The Information Technology and Business Process Outsourcing provider, the ConJoin Group acquired healthcare Infomation Technology business process outsourcing provider. The ConJoin Group says that a significant opportunity to dramatically scale up operations and improve the PHNS product offering in response to unpresedented North American demand for healthcare Information Technology services.
The plan of the TriZetto Group plans to expand for its business process outsourcing services to include front-end processing, enrollment, billing and claims administration. The US-based company, Globallogic advised that they will be increasing their manpower to about 2,000 with half of India. They have seen healthcare merging with telecom in the form of devices and the convergence is expected to bring a lot of growth to their business, globally as well as India. The company is looking at an acquisition in India.
In the healthcare outsourcing sector and while there are just some of the developments, a market commentary by Marlin and Associates, speculates that with the increasing trend of outsourcing coupled with the pressure of healthcare reform to improve healthcare services and technology. Some of the companies will likely stand out in building a next generation Healthcare Information Network. In the recent development with the increasing competition, ever-nearing deadline and the pressure from healthcare providers to provide better services and quality then it is likely that the healthcare as people know, it will be revolutionized into a well-organized and technologically sound system. Call it an overly optimistic view of the future state of healthcare and healthcare outsourcing, all innovation does not have its own eureka moments. The India outsourcing made a name for them to be popular, India is one of the hottest destination in outsourcing.
REFERENCE:
http://www.blog.infinit-o.com/case-healthcare-outsourcing-detrimental-revolutionary/
