The outsourcing researched on the state of the outsourcing in non-Bric countries and global outsourcing trends. The study compares Egypt with 13 non BRIC countries namely Romania, Bulgaria, Poland, Slovakia, Czech Republic, Belarus, Morocco, Tunisia, Costa Rica, Mexico, Venezuela, Vietnam and the Philippines. Vietnam and the Philippines are the only 2 Asian countries who made it to the list because of their strong foothold as an emerging offshore outsourcing destination. The Thailand is also an emerging offshore destination but it is still far behind the Philippines and Vietnam. The study gauged the non BRIC countries offshore outsourcing attractiveness using the following indicators. The availability of the skills, cost attractiveness, IT/BPO environment, quality of infrastructure, risk profile and market potential.
Out of the 6 indicators, the Philippines managed to capture a spot in 4 indicators except for the cost attractiveness and risk profile. The Philippines recorded $4.1 billion ITO/BPO in exports, whether for captive or outsourcing services, the Philippines offers cost competitiveness as well as an educated workforce and English proficiency all of which has played well into the US market though it does need to improve its service maturity and IT skills levels. The Philippines has yet to move into the other markets and it is threatened by emerging lower cost destinations, this is not so much in voice based customer support as in other types of the Business Process Outsourcing. The increasing competition for the clients between non-BRIC countries as more of them offer basic call center support services. In order to grow, the offshore outsourcing providers need to expand their market coverage, raise their level of expertise and estbalish niche market cap0abilities.
Given the demand for the domain knowledge and analytical, skills. Knowledge process outsourcing is expected to increase, although the KPO market was in 2008, quite small, industry analyst expected a huge growth in the sector over the next five years. The KPO market in 2007 was $3.05 billion and would grow annually by 39 percent, it is expected that the KPO market in 2007 was $3.05 billion and would grow by 2010 or 2011, employing approximately 350,000 professionals globally. The increase in KPO demand is sttributed to the offshore providers, moving up the value chain. As the client provider,m the relationships mature. The providers gain the knowledge about their clients business domain plus the expertise to find, analyze and report on the domain knowledge.The another finding identified by the report is the growth of establishing captives overseas, which has been driven by the need to lessen corporate risk by not having all business process undertaken in one country.
REFERENCE:
http://www.blog.infinit-o.com/offshore-outsourcing-bpo-clients/
