When outsourcing companies open a new facility, it can be expected that the vacant positions will not go below 50, especially for those companies who provide call center solutions. There may be a negative notion outsourcing that takes away jobs from the current employees in a particular company or agency. However it is not entirely in a negative light as the outsourcing is also a good source for the employment. It is also likely that the companies now are taking measures to lessen downsizing when it comes to their labor force as there is no company who would want to let go of the employees whom they have invested in. The manpower developed a set of contact center solutions that will allow the customer that has retained the employees as well as provide the better customer service. The contact center has retained its clients as well as provide better service to their current clients. It is quite a win-win situation for the both employees and the company. The recruitment process outsourcing company is the banking on the belief that the excellent customer service is the key factor to boosting a company’s revenue amount.
To meet the market demand for such service, contact centers now are expanding their company, this is not only in terms of the services headquartered in the United States. As per the belief that an excellent customer service will bring growth to the company revenue, companies now see the benefits of establishing the partnership with a call center firm. Its results to an increase in demand. The NCO Group, is a provider of the business process outsourcing services headquartered in the United States. The another solutions provider based in the United States is the Sitel, it is looking to grow its company size by more than a hundred. The position that will be filled are for a new client looking for the inbound customer care support and services.
The Philippines is now being recognized as the top destination for the call centers surpassing its Indian competitors, call center hubs continue to burgeon and expand. The Philippines government is also very supportive of the industry, a 12,000 square meter government lot in Negros Occidental is a province in the Philippines that is now being developed into a cyber park that is being offered as a location for the call centers facilities. It is now seems that a direct correlation between demand for the customer support and the expansion of the companies is in place as the more companies are seeking better customer support. More of the vacancies in the call center are needed to be filled.
REFERENCE:
http://www.blog.infinit-o.com/contact-center-expansions-good-source-employment/
