|
|
|
|
|
|
For outsourcing services, some industry experts are saying that the future of outsourcing looks promising considering the growing demand for the outsourcing services. This does not seem to be the case in some parts of the world as industry experts are beginning to see disparities between the supply and the demand for the professionals and skilled employees in the outsourcing industry. IT is quite possible that the outsourcing companies will soon see depletion in the pool of skilled employees and professionals who would be interested in working in the outsourcing industry. This is already evident in India, this is why outsourcing companies as well as the Indian government have been taking steps to find and employ qualified and skilled individuals in order to ensure that their pool will not be depleted.
In the Philippines are currently looking for 20,000 qualified applicants for dayshift positions, as an example of the emrging supply and demand challenge in the outsourcing industry, it can be expected that aside from the shift position there will be more employees needed for night shift jobs considering that 80 percent of the clients of Philippine outsourcing companies are from the US. The recent research from ContactBabel, an analyst firm for the contact center industry, showed that the contracts centers would be increasing investment on training and hiring new employees. It is often that Human Resources are one of the many functions of a company that is being sacrificed when it comes to reducing the budget. The another means to capture and maintain the interest among jobseekers in the outsourcing industry is to show then that there are greater benefits and rewards in the industry. The other outsourcing companies from the different specializations other than the contact center field are planning wage increases to attract new employees as well as retain current ones. The human capital consulting and outsourcing business firm of Aon Corporation announced earlier this month that they will be implementing salary increases which would be a higher than previous increases they have had in the previous years, other companies such as Infosys, Wipro and Tata Consultancy Services during the middle of the year also implemented wage increases for their employees.
The increases done by Infosys Technologies and Tata Consultancy were deemed to be one of the highest salary increases in the industry at 17 percent, while the outsourcing companies will soon be feeling the pressure of meeting the demand and filling their vacancies, employing tried and tested strategies as well as finding a new incentives just may help them weather through the storm hovering ominously over the outsourcing industry.
REFERENCE:
http://www.blog.infinit-o.com/outsourcing-companies-prevent-talent-pool-depletion/
|
|
|
|
|
|
|
The Infosys BPO Ltd, the BPO arm of Infosys Ltd has announced the acquisition of Portland Group Ltd., a strategic sourcing and category management services vendor headquarted in Australia. In the company, the acquisition will involve buying out all the outstanding share capital. It is expected that the process of acquisition will be over, which is subject to fulfillment of certain closing conditions. The Portland Group0 was started in the year 1999 and currently serves many leading ASX200 companies in the country with offices in Melbourne, Perth and Brisbane. The company is based in Sydney. The company had generated revenues of AU$ 31.3 million. It is currently there are 113 employees working with the company.
They are extremely happy to have an exceptional team of domain experts in the Portland Group to join. It is expected that the acquisition will significantly enhance the competencies and domain expertise of Infosys Business Process Outsourcing in their Sourcing and Procurement activities. The move will bolster the top end of the service offering in the strategic sourcing and category management functions, more over in a vibrant marketplace like Australia. With the acquisition the company expects to improve the competitiveness, extend of offerings and the global reach for the clients.
The inion of Portland Group and Infosys will deliver the clients with highly promising services that is not present in the sourcing and procurement services sector in Australia. This is the combination that will help them to provide their customer with a highly integrated and globally competitive service to deliver procurement benefits in the most effective and efficient manner possible. The capabilities of Infosys BPO, the competencies of the Portland group are expected to enhance which will help them to develop a service that will influence the business of the customer in a positive manner. The deal is expected to be worth AU$ 37 million, which is subject to fulfillment of requirements. The Business Process Outsourcing arm of Infosys was started in 2002, they are into end to end outsourcing and help customers to achieve their objectives of outsourcing at reduced cost and through productivity improvements. The firm has e,ployed 20,620 employees as of now and has generated revenue of USD 426 million during the financial year 2010-2011. The outsourcing firm in India becomes larger because of their dreams to be the leader in the world.
REFERENCE:
http://www.bpoindia.org/news/infosys-acquires-australian-sourcing-and-procurement-firm-20111221.html
|
|
|
|
|
|
|
The DST Systems Inc. is a leading supplier of high end information processing solutions and services has announced the launch of the payout solution, InPayce. The firm offers service to firms in insurance, brokerage, healthcare and related segments. The imminent large scale retirement of employees in different industries in America is causing a dramatic shift from accumulation of assets to de-accumulation of wealth. It occurs as different assets such as annuities, mutual funds and other assets begin to pay out. The new payout solution is aimed at supporting life annuity and mutual fund service providers who require flexible, user-friendly systems to track, disburse and service the different income streams that are attached with the existing and new guaranteed retirement income products.
The introduction of a new Payout solution presents with a great chance for insurance and financial institutions to check their move towards product, technology and operational innovation. The factors managing repetitive income streams are carried out through web based transactions are supported by the insurance servicing platforms. The solutions is designed to services various payout models and has the capability to handle repetitive income streams, premiums, determine and pay commission, reconcile accounts and money transactions, comply with OFSC/CIP, assist in tax reporting and perform different other activities.
In order to incorporate the solution to the processes in the firms, they should be willing to adapt and bring about changes, being the first component of the InPayce platform, the Payout solution is designed to offer SaaS and BPO services in support of insurance policy management and customer communications and output to help. The company sources claim that they have extensive strengths in record keeping technology, process, innovation, business process management and customer communications and output. The payout solution is flexible and cost effective solution to support companies maintain their products and introduce them into the market at the right time. The company provides service through cloud and also on BPO basis. DST Insurance Solutions offer services which include policy administration and other allied services to insurance organizations which provide fixed and variable annuities. The company provides service through cloud and also in BPO basis. DST systems have entered into JV with State Street Corp to provide services via cloud and Business Process Outsourcing. DST system also offers printing and billing solutions to the organizations. They also offer technology infrastructure to insurance and asset management companies. The DST systems ha its origin in Kansan City and it us traded publicly in the New York Stock Exchange.
REFERENCE:
http://www.bpoindia.org/news/dst-insurance-launches-new-payout-solution-20111208.html
|
|
|
|
|
|
|
Quite a number of the businesses and the processes fall under the umbrella of the contact center outsourcing. The customer service call centers and sales outsourcing. The good thing though is that the days whatever contact center solutions a company may need. There is usually a contact center that is willing and able to accommodate the needs. The industry is certainly growing and expanding with the new contract deals that is being signed, new emerging destinations across various continents, increasing employment and more service offerings, the contact center industry is alive and well. In looking at it from a global perspective, a heat map would show a great amount of the red areas, showing that there are numerous locations ripe for or tapped by the contact center industry.
In Russia, the contact center industry according to a market analysis conducted by Frost and Sullivan shows a high probability of an upward movement in terms of growth as innovations of the contact center solutions providers are put into effect. The Russian contact centers are now doing whatever they can do address the issues that the market has posed, it is mentioned in the article that voice support is the primary solution being sought for in the country but solutions providers are seeing a trend that the companies which consider outsourcing are no longer looking for a partner that can provide voice support alone. They are now seeking solutions that are a combination of the two different, although it is not entirely a different, solutions that are a combination of two different. Although it is not entirely different.
On the other hand it has established a contact center in a near shore locations, which is the United Kingdom specifically in Manchester. The United Kingdom is the top of the choice for the call center services in the Europe as they have a rich talent pool that is multi-lingual and this is one key factors that attracts call center solutions providers. The leading contact center solutions providers, such as the Accenture and Convergys have established locations across the European continent. The Frost and Sullivan released the another research report that studies that contact center trend across the Asia Pacific region and the analysis reflected a positive outcome. The research showed that despite of the global economic crisis. The Asia Pacific region reaped a numerous benefits from the crisis as the companies affected by the crisis looked for the cost efficient transactions. The companies were seen to have found many of their requirements among the outsourcing companies in the Asia Pacific region. The companies preferred outsourcing partners in the Asia Pacific for its legal talent pool of he workers fluent in English and regional language skills. The industry also experienced a low point that these past few weeks. The outsourcing company HCL Technologies issued an ultimatum to its employees, either to accept a set of changes to their working conditions or lose their jobs in Northern Ireland as a series of changes. It includes the changes in the salary scale, leave allowances and the healthcare benefits.
REFERENCE:
http://www.blog.infinit-o.com/contact-centre-industry-experiences-highs-lows/
|
|
|
|
|
|
|
It is also among the most tedious, finance and accounting processes may be regarded as an integral part of a company. That is why companies are constantly looking for the ways to make it more efficient and more manageable. Under the different finance and the accounting processes is one that stands out in payroll outsourcing. By companies, this is the finance and accounting branch that is commonly outsourced by the companies as compared to the others including the accounts receivables and accounts payables, this is because the outsourcing is the function that is often results in more efficient processes, reducing paperwork for the companies. In order to streamline the payroll process for the companies to run like well oiled machines as a huge piles of paperwork are inefficient to say the least, the companies are looking towards payroll.
The good example of the Capgemini UK’s contract with the Cornwall Council. The contract worth £7 million would enable the Cornwall Council to replace the paper based finance, purchasing and human resources processes that were passed on to them. The Capgemini UK and Cornwall Council are both aiming towards eliminating duplication while reducing costs as they sign the aforementioned contract which will be executed over the next 15 months. By the government tax agencies which may be caused by the late and incorrect filings of the documents and payments needed needed, the outsourcing payroll solutions have allowed companies to enjoy benefits including able to avoid facing penalties fines by government tax agencies which may be caused by late and and incorrect filings of documents and payments needed. By having outsourcing companies the particular branch of the business, penalties and surcharges may be avoid.
With the Ceridian Corporation, the US grocery retailer and distributor, SUPERVALU has entered into an agreement, a provider of the human resources solutions. With the SUPERVALU’s Retail Accounting Services growing number of the customers, it seemed that a logical choice for the seek that assistance of a solutions provider for the finance and accounting outsourcing solutions. This agreement, the Ceridian Corporation will provide a SUPERVALU with the payroll system that will allow SUPERVALU to optimize the productivity. The SUPERVALU’s reason for the outsourcing move echoes sentiments by the various other companies as they seek to optimize productivity while meeting the demands of the workload.
With Georgia-based human resource management service provider, the another notable development is TruPay’s announcement of a new agreement. They have recently made known to the public that they have signed an agreement with the PeopleStrategy which would cover streamlining administrative tasks of TruPay. This includes the compensation management, HR administration and the time and attendance among the others. In having a delegated such as the tasks to a solutions provider, the TruPay will now be able to focus more on their core business and it will allow them to further strengthen the position in the market.
In the terms of the finance and accounting while the task is admittedly essential and crucial undertaking, helping them to optimize their processes, maximizing productivity and performance. Maximizing the resource under the time, budget and even man power constraints, it is important for a company which is why it is essential for many types of the companies to execute the decisions that would ultimately benefit the company.
REFERENCE:
http://www.blog.infinit-o.com/companies-streamline-processes-outsourcing-payroll/
|
|
|
|
|
|
|
Within a company, the Information Technology has an increasing demand recently primarily because of the importance of Information Technology solutions. Those who are in the software industry, although not limited to the particular industry. Information Technology personnel are the key drivers for the business, Information Technology professionals can be regarded as one of those individuals who received a healthy paycheck and having an in-house Information Technology professionals that may be costly for one’s business. The costly in-house Information Technology team could be the reason why there are an increasing number of the companies who push for Information Technology outsourcing. Among the solutions being offered by outsourcing companies are Applications Development, Quality Assurance and Testing and Technical Support. The solutions are quite important for those software developers or software companies who wish to cut down their costs and who are also looking to enjoy the other benefits of the outsourcing.
Before the month of August comes to a close released a press statement that it has been awarded by the US, it is having realized that the benefits of the outsourcing, government agencies and companies coming from the different industries now turn to the outsourcing solutions providers. Under the tasks order to support the Office of Information Technology services for the formers operations that are mission related. The tasks order will be covering a full life cycle support for all the phases of the systems engineering and development production, software application operations, configuration management, training, service desk support and Information Technology security.
Based in United Kingdom, the another press release was made before the month of August ends. The announcement regarding the Information Technology infrastructure deal of Tesco which amounts to $45 million with CA Technologies that was made in August 30, 2011. The Information Technology services to be rendered by CA Technologies would include monitoring of the online retailers mainframe, networks, supplier and credit card transactions. The transactions is not only limited to the online aspect of the Tesco’s business, it will also cover the companies under the Tesco plc group that includes the supermarkets, Tesco Bank and Tesco Mobile as a means to cut down the complexity and time spent on Information Technology processes, Tesco has decide to continue the transaction with the CA Technologies which is now on its third decade.
There are companies that look at Information Technology outsourcing as an opportunity that will be able to help them with the business allowing them to streamline their processes. There are still some who choose to keep their Information Technology in-house. The company needs to develop its own technology talent as they are planning to strengthen customers relations across multiple sales channels.
REFERENCE:
http://markets.financialcontent.com/stocks/news/read/19387590/IT_Outsourcing_Tapped_to_Cover_Bulk_of_IT_Operations
http://www.blog.infinit-o.com/it-outsourcing-tapped-cover-bulk-operations/
|
|
|
|
|
|
|
Both in the past and recently, it has been reported that government agencies have been turning to outsourcing for assistance in their processes. The outsourcing companies have already established their presence and importance especially in helping out not only both privately held and the public companies but it is also government agencies as well. The solutions was being tapped that are quite diverse. There is the outsourcing of the public services accounting processes and Information Technology support. The outsourcing may have already made its way through the core of the companies and institutions because aside from the government agencies turning to the outsourcing, universities now have already started to see the benefits of the outsourcing some of their processes to a preferred and trusted partner. They have started in seeking the assistance of outsourcing companies for their examinations processes and the financial aid processing, even instructors and professors that have been outsourced.
To Cambridge Assessment, the outsourcing industry have now tapped the key players in the higher education as United States based outsourcing firm Cognizant Technology Solutions, it is signed as an outsourcing partner to Cambridge Assessment. It is a non profit organization group owned by the Cambridge University, the outsourcing Assessment is a non profit organization group owned by Cambridge University. The outsourcing contract would allow Cognizant Technology Solutions to provide Cambridge Assessment assistance in the latter’s portfolio of the applications and support services while it improves the management and the processing of the examinations and the University of Cambridge English for the speakers of the other Languages Examinations.
In the United States, after taking the examinations and enrolling in the classes and subjects, it is now the tasks of students to attend the classes and hear lectures from professors. There seems to be a burgeoning branch under the outsourcing tree which is instructural outsourcing since it is now gaining recognition from the campuses. It has been reported that the students taking journalism classes in Missouri State University in three months back, it will be getting lessons from professors and teachers from a non-profit journalism training group based in St. Petersburg Institute to be their resource provider as there has been a significant change in the budget that is being allocated by the state for the public education while there are expectations to keep up with.
The outsourcing is being deemed important in the higher education processes, the accounting and the financial aid aspect. The campus Management Corp. has made an announcement that it has entered into a partnership with the CampusLogic. The former is a provider of the software products and the services that helps universities and the colleges with their academic delivery and administrative management tasks while the latter is provider of the financial aid services. It does makes sense to see them collaborating so as to provide a wider array of the services and for them.
REFERENCE:
http://www.iqpc.com/redForms.aspx?id=570596&sform_id=624516
http://testkitchen.colorado.edu/headline/outsourcing-industry-learns-the-ins-and-outs-of-higher-education-sector/
http://www.blog.infinit-o.com/outsourcing-industry-learns-ins-outs-higher-education-sector/
|
|
|
|
|
|
|
The outsourcing industry has no qualms in pushing for further development, the year about to close with a little more than one month. The industry continues to sign different kinds of the outsourcing contracts with the different kinds of the companies there are still some industry players that are quite slowing down when it comes to their company’s revenue growth, it is noticeable there are other industries that continue to become good targets for the outsourcing companies for the reasons that will be discovered along the way. The CGI Group Inc. this is a provider of the Information Technology and the Business Process Service based in Canada that has been gaining a quite attention as the company has been in the news since the month of November began. One of the notable news regarding CGI Group Inc was on November 1 where a statement has been released announcing that CGIs wholly-own subsidiary in the United States. The CGI Federal Inc that has been awarded a contract by the United States Army. The contract covers Information Technology operations wherein CGI will be providing hardware and software support, training, network support and maintenance to the US Army.
An existing contract between the two parties that has spanned for over a decade already an existing contract between the two parties that has spanned for over a decade already and the recent announcement is only to inform the public of the agreement that they are to renew the partnership for the another one year based period with two one year option periods. One of the good target markets for the outsourcing despite the fact that the security measures required is the public sectors and the presence of the other risks that go along with signing a contract with a governments institution is a higher as compared to the companies belonging in the private sector. By the government institutions who seek outsourcing is definitely voluminous which means a long standing projects for an outsourcing company.
It has been predicted before that near the end 2011 and yet the government still continues to delegate a part of their operations to an outsourcing solutions provider. The outsourcing companies see government institutions as a good venture for quite a number of a reasons. The government agencies are deemed to ensure that all citizens are satisfied upon their signing on to avail their services. The public sector is a good market to pitch the efficiency card. This is where outsourcing can help them improve their efficiency especially with a quick turn around time by outsourcing companies.
REFERENCE:
http://www.blog.infinit-o.com/outsourcing-public-sector/
|
|
|
|
|
|
|
In different counties across the globe are already venturing out to the outsourcing, it is no longer a new topic for the outsourcing industry experts and the sectors that the government offices. The outsourcing has proven to be of the help when it comes to the streamlining a set of the processes of an offices and with the bulk of the government agencies tasks, it would be a strategic and the reasonable move if they seek the assistance of an outsourcing solutions provider. Despite of the openness of the government agencies to engage with an outsourcing partner, it seems that there are only a handful of the providers that are being approached by the government offices., It is understandable as the requirements of handling government tasks looks like it requires a higher level of the security and that they are a huge risks with the public contracts.
The United States has expressed an interest in seeking the assistance of an outsourcing company in the town in California. The Atherton City Council is seen to engage in an outsourcing contracts with the Interwesr Consulting Group wherein the latter will be providing a services that are being covered by the formers building department staff. The council will be able to save $350,000 in its decision to outsource their public works services. The computer sciences Canada has signed an outsourcing agreement with the Citizenship and Immigration Canada. The agreement which will be in effect on September 2011 will involve administrative support in facilitating successful visa application submission in the Latin America region, Citizenship and Immigration Canada that has tapped the services of the Computer Sciences Canada to assist them in processing temporary resident visas and handling permit and travel document applications for the government agency that has pushed them to seek outsourcing. The reason behind seeking the assistance of an outsourcing partner is not entirely driven by the company or the agency’s plans of keeping the budget healthy but also due to the bulk of work coming towards their direction.
For the companies and institutions to provide exemplary service is the top priority for companies to their customers and clients. The reason why most of them enter a partnership with the solutions provider which can help them in keeping their processes in line. An announcement was made regarding NHIC Corp, this is a subsidiary of HP that is being awarded a contract amounting to $72.3 million with the US Centers for Medicare and Medicaid services.
REFERENCE:
http://www.blog.infinit-o.com/government-agencies-turn-outsourcing-assistance/
http://www.blog.infinit-o.com/
|
|
|
|
|
|
|
Within a company an organized accounting department will surely contribute to the efficiency of the company’s administration department as they will be able to focus more on their business. The finance and accounting outsourcing companies pitch to their clients that they provide with a team of the accountant or the analysts that will be able to attend to their needs while they concentrate on their business. The accounting outsourcing which includes the payroll outsourcing and the general accounting and book keeping, it could be one of those solutions that can be considered as a strategic type of the service to offer the market since all of the company lies in how they will be able to make their service offerings more appealing to the interested previously mentioned in one of the articles. This is by collaborating with or acquiring the another company that can enhance their current solutions.
The Infosys Ltd is a business process outsourcing company that has been in partnership with Alcoa Global Business Service since 2004 and the partnership seems to be going strong because Infosys Ltd has made an announcement that it is a renewing its contract with the Alcoa Global Business Services. The duties involved that in the contract which the Infosys Ltd will continue to carry out in a five year period would be finance and accounting solutions as well as knowledge services process. The renewal of the contract could probably attest that the Alcoa Global Business Services that has been satisfied with the performance of the Infosys Ltd as a partner in the conducting their business.
It is getting along well that there is an increasing amount of the projects between those of the two industries, it seems that the finance industry. The announcement by Cognizant was made as the company has been selected by the financial Services Authority in the United Kingdom to support and develop systems by both operational and regulatory. The particular collaboration, it would be Cognizant Banking and Financial Services Practices who will be a key supplier for a wide range of the services, including Information Technology solutions. With the growing demand for outsourced services, both inshore and offshore it is no longer surprising to hear that the industry will grow bigger in the coming months. The outsourcing industry in the Asia Pacific region is forecast to grow at 17.9 percent. The finance and outsourcing is indeed one of the valuable solutions being offered in the market today by the solutions providers to keep the market and the growing demand for such services.
REFERENCE:
http://www.blog.infinit-o.com/fao-increase-transactions-year/
|
|
|
|
|
